How to Define Your Brand?
Branding is one of the most important
aspects of any business, large or small, retail or B2B. An effective brand
strategy gives you a major edge in increasingly competitive markets. But what
exactly does "branding" mean? How does it affect a small business?
Simply put, your brand
is your promise to your customers. It tells them what they can expect from your
products and services, and it differentiates your offering from your
competitors'. Your brand is derived from who you are, who you want to be and
who people perceive you to be.
Things that can be branded?
- Products: Physical outputs from different industries of a company.
- Service: Intangible goods.
- Experience: Valuable asset for enhancing performance as it is versed in high knowledge and skills.
- Events: Shows, sports events, artist performance, product presentation.
- Persons: Celebrity marketing.
- Places: Cities, regions.
- Properties: Buildings, land …
- Organization: NGO's, Companies...
- Information: Newspapers, magazines, websites.
- Ideas: Concepts/Thoughts
Are you
the innovative maverick in your industry? Or the experienced, reliable one? Is
your product the high-cost, high-quality option, or the low-cost, high-value
option? You can't be both, and you can't be all things to all people. Who you
are should be based to some extent on who your target customers want and need
you to be.
The foundation of your brand is your logo. Your website,
packaging and promotional materials--all of which should integrate your
logo--communicate your brand.
Brand Strategy & Equity
Your brand strategy
is how, what, where, when and to whom you plan on communicating and delivering
on your brand messages. Where you advertise is part of your brand strategy.
Your distribution channels are also part of your brand strategy. And what you communicate
visually and verbally are part of your brand strategy, too.
Consistent,
strategic branding leads to strong brand equity, which means the added value
brought to your company's products or services that allows you to charge more
for your brand than what identical, unbranded products command. The most
obvious example of this is Coke vs. a generic soda. Because Coca-Cola has built powerful brand equity, it can charge more for its product--and customers will
pay that higher price.
The added value intrinsic to brand equity frequently comes in the form of perceived
quality or emotional attachment. For example, Nike associates its products with
star athletes, hoping customers will transfer their emotional attachment from
the athlete to the product. For Nike, it's not just the shoe's features that
sell the shoe.
Defining Your Brand
Defining your brand
is like a journey of business self-discovery. It can be difficult,
time-consuming and uncomfortable. It requires, at the very least, that you
answer the questions below:
·
What is your company's mission?
·
What are the benefits and features of your products or services?
·
What do your customers and prospects already think of your
company?
·
What qualities do you want them to associate with your company?
Do your research.
Learn the needs, habits, and desires of your current and prospective customers.
And don't rely on what you think they think. Know what they
think.
Once you've defined your brand, how do you get the word out?
Here are a few simple, time-tested tips:
·
Get a great logo. Place it everywhere.
· Write down your brand messaging. What are the key
messages you want to communicate about your brand? Every employee should be
aware of your brand attributes.
· Integrate your brand. Branding extends to every aspect of your
business--how you answer your phones, what you or your salespeople wear on
sales calls, your e-mail signature, everything.
· Create a "voice" for your company that reflects your
brand. The voice should be applied to all written communication and incorporated in the
visual imagery of all materials, online and off. Is your brand friendly? Be
conversational. Is it ritzy? Be more formal. You get the gist.
·
Develop a tagline. Write a memorable, meaningful and
concise statement that captures the essence of your brand.
·
Design templates and create brand standards for your marketing
materials. Use the same color scheme, logo placement, look and feel
throughout. You don't need to be fancy, just consistent.
·
Be true to your brand. Customers won't return to you--or refer
you to someone else--if you don't deliver on your brand promise.
·
Be consistent. I placed this point last only because it
involves all of the above and is the most important tip I can give you. If you
can't do this, your attempts at establishing a brand will fail.
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